FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS
Welcome to www.purebakingpan.com! To help you better understand our products and services, we have compiled the following frequently asked questions and their answers. If you have more questions, please feel free to contact us.

1. How do I place an order?
   You can easily place an order by following the steps below:
   ● Browse our website and select the ceramic baking pan you like.
   ● Click the “Add to Cart” button to add the product to your shopping cart.
   ● Check the shopping cart, confirm your selection, and click “Checkout”.
   ● Enter your shipping address and payment information and confirm the order.
2. How long does it take to process the order?
   We usually process and ship within 2 business days after the order is confirmed. You will receive a confirmation email after shipping, which contains a tracking number, which you can use to check the delivery status of your order.
3. What is the shipping cost and time?
   Shipping costs and times depend on your geographical location and the shipping method you choose. The specific cost and estimated delivery time will be displayed at checkout. We provide you with a variety of shipping options to choose from.
4. How do I track my order?
   Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order status in real time on the official website of the relevant courier.
5. How do I make a return or exchange?
   We accept return or exchange requests within 14 days of receiving the goods. Please refer to our Return and Exchange Policy for details.
   ● You need to contact us by email: connectio@purebakingpan.com to submit a return request.
   ● Make sure the product is unused and in its original packaging.
6. What if I receive damaged or wrong goods?
   If the product you received is damaged or does not match the product you ordered, please contact us as soon as possible by email: connectio@purebakingpan.com. Please provide your order number and relevant photos so that we can investigate and provide you with a solution.
7. Can I modify or cancel my order?
   Before the order is processed, you can request to modify or cancel the order. Please contact us by email as soon as possible and we will do our best to assist you.
8. How is personal information protected?
   We value your privacy and take necessary measures to protect your personal information. Please review our privacy or cookie terms to understand how we collect, use and protect your information.
9. How to contact us?
   If you have any further questions or need help, please feel free to contact us via the following methods:
   ●Email: connectio@purebakingpan.com

Thank you for visiting www.purebakingpan.com, we look forward to providing you with quality products and services!